Mission Organic Center, a cannabis retail store located in the heart of San Francisco serves a wide-ranging customer base from tourists to locals, from youngsters to seniors. With the highly competitive market that they operate in, they are always looking for solutions that will set them apart and help them stand out above others. When focusing particularly on a messaging solution, Mission Organic prides itself on having the ability to reach their customers in a consistent and professional manner.

With over 10,000+ opt-in subscribers to their text platform and 100,000+ monthly texts alerting consumers of deals, promotions and more, ‘Mission’ chose the Sprout ( application to not only house all their opt-in, marketable customers, but also to use as their single source of record when it comes to knowledge of the consumers preferences and demographic profiles. All of which assists them in targeting more appropriately to drive more business.

Danielle Schlesinger is Mission Organic’s Operation’s Manager and has been using Sprout for several months. “Sprout has provided me with great customer service since the first day we started using them. They showed me step by step how to use their program. I found Sprout to be very user friendly. Whenever I have a question there is always someone available to assist me right away. In this very busy business, it’s important to know I can contact my account manager if I have any questions or concerns.”

Sprout, an all-in-one, CRM & marketing platform based in Boston, MA provides everything from a customer relationship management interface to house customers and patients alike, to the ability to send SMS (standard-messaging) and MMS (multi-media messaging), email, create survey’s, mobile coupons, QR codes, as well provides multiple ways to secure additional customers and market to them all within their SaaS platform.

“…when we send out the text blast we get an immediate uplift each time we send one out.”

Balancing the Mission Organic outreach to be more informative, than a nuisance becomes easier using Sprout, as they are able to easily see people who are opting-out if they text too often and also can receive feedback through the Sprout Survey’s on a proper cadence that doesn’t leave folks turned off should they be receiving too many messages. Schlesinger added, “I frequently get positive feedback from customers about receiving texts regarding specials we have throughout the week… and although I can’t really estimate how many people come in when we send out the text blast we get an immediate uplift each time we send one out.”

One concern Mission Organic had when moving to a new platform was transitioning from what they had known, to something new and how that transition was going to affect their business. “The on-boarding process was great. I had a facetime conversion with Hannah (Hannah Ratekin, Sprout Account Manager) and she walked me through every step until I was comfortable”.

Sprout now offers integration with many of the most popular Point-of-Sale systems as well, including Leaflogix, Green Bits, Flowhub, COVA and others.

To opt-in to the Mission Organic Center text club, text ‘mission’ to 411669 to receive offers and promotions in the San Francisco area.

About Sprout

Sprout is the leading CRM and marketing software platform for the cannabis industry. We help cannabis companies increase revenues and profit margins by engaging their customers, creating brand awareness and driving online and in-store orders. We have spent over a decade building enterprise CRM & marketing software platform designed specifically for: • Cultivators & Vertically Integrated Cannabis Operators • Retailers & Dispensaries (cannabis, hydroponic stores, CBD retailers, etc.) • Cannabis Distributors • CPG & Cannabis Brands

About Mission Organic Center

Established in 2012, Mission Organic Center is recognized as one of the oldest recreational and medical cannabis collectives in San Francisco. Their mission is to curate an unrivaled customer service experience to each and every customer. They strive to retain their reputation as San Francisco’s premier cannabis dispensary and delivery service by keeping their shelves stocked with a variety of the finest THC and CBD products on the market.


Roger Ciliberto
VP of Sales & Marketing